Forum Discussion

khaosspawn's avatar
khaosspawn
Dedicated Contributor
2 years ago

1password not showing icons

Hi There - I opened up a thread before: https://1password.community/discussion/143636/1password-safari-extension-no-longer-shows-icons#latest I had a ticket opened for this - but the problem has...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

khaosspawn

Thanks for the reply. Just to confirm: did you edit the saved password in the affected item? Or did you delete the item entirely and create a new item?

If it's the latter then it's odd that the affected item still doesn't render properly even though it doesn't have a custom icon. If you restore that old deleted item then can you reproduce the issue again?

I'd like to take a look at the structure of that item by examining the item's JSON. Please send an email to support+forum@1Password.com with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and email you instructions on how to send in a redacted JSON file containing the affected item's structure.

-Dave