Forum Discussion
Downloaded 1password 8 for iOS and Android. Seems like I can not sort my favorites alphabetically.
Hi @jadman216.
I'm sorry that you are experiencing the unlocking issue. Before we go further, may I confirm a detail with you:
- Are you using the 1Password desktop app at the same time?
If so, let's try the following steps:
- Close down all the browsers completely.
- Right-click the 1Password icon in the taskbar (where the clock is) and Quit 1Password.
- Open and unlock the 1Password desktop app by manually inputting the account password, don't use the biometric method here.
- This will force a sync between the 1Password desktop app and the 1Password database.
- Open your browser and wait a few seconds to let the extension load. Then, click on the 1Password extension icon in the toolbar to see if it is working correctly.
If you are not using the 1Password desktop app simultaneously, that's totally okay. The 1Password extension can work as a standalone 1Password. Let's first check if the integration feature is turned off. Here are the steps:
- Open your browser.
- Right click on the 1Password extension icon in the browser toolbar.
- Select Settings.
- In the General section, make sure the Integrate with 1Password app is OFF as shown below:
- Then, let's lock the 1Password extension, unlock it again, and see if it works correctly.
Let me know how it goes.
- steph_giles2 years ago
1Password Team
You're welcome @roguesandpiper, let us know if there is anything else we can help with at all.
Thanks steph_giles for checking this out and making sure I wasn't crazy.
- steph_giles2 years ago
1Password Team
Hey @roguesandpiper,
I'm sorry for the delayed response, I have created an Egnyte account so I can do some testing and you're right, there doesn't seem to be a way that I can find to use 1Password for MFA. I was also see 'No QR code found for 2FA' when trying to set it up in 1Password instead of Authy as they suggest.
Apologies that I can't be of more assistance here, please let us know if you come across a workaround!