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Former Member's avatar
Former Member
4 years ago

1Password not working since MacOs reinstall

I had to reinstall MacOs and all my applications. Now 1Password is not working is Safari. When I click on web page to insert my password, a 1Password welcome screen appears to invite me to subscribe to 1password and I can't get rid of it. I can't even open the full 1password app while this screen is on the screen. I uninstalled and reinstalled 1password and the Safari extension, but the problem persists. I can't find a way to close that welcome screen.

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: Mac OS 12.2.1

browser extension

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  • Former Member's avatar
    Former Member
    4 years ago

    Hey @JCB do you use 1Password with a standalone license? If so, that welcome screen should provide an option for you to enter your license so that you are not asked to subscribe to a membership.

    That said, if you're still having trouble, I'd like you to send over a diagnostics report so we can take a closer look at what may be going on:

    https://support.1password.com/diagnostics/?mac

    Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

    • A link to this thread: https://1password.community/discussion/127860/1password-not-working-since-macos-reinstall#latest
    • Your forum username: JCB

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!