Forum Discussion

alamarco's avatar
alamarco
New Contributor
2 years ago

1Password on my second profile doesn't unlock

On my default profile 1Password is unlocked. I can open it via the toolbar and see sites to auto-fill. On my second profile it is locked. I see the lock icon in the toolbar and it says to open 1Passw...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for your reply, alamarco!

If you restart Safari and try those same steps do you still find that the console log doesn't populate and you only see an "Open 1Password" button? Can you reproduce the behaviour and send us an email at support+forum@1password.com with a screen recording of the behaviour attached?

Be sure to mask or remove any sensitive information, but please include the full screen in the video.

As Dave mentioned, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here and we can assist you further from there.

-David