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Forum Discussion
Joelc
3 years agoSuper Contributor
1Password Safari Extension Fingerprint Unlock Not Working!
I am running the following:
- macOS 13.5
- 1Password for Mac 8.10.12
- 1Password Safari Extension 2.13.0
Although the Fingerprint ID is working to unlock teh macOS application, the Fingerpri...
SyberCorp
3 years agoDedicated Contributor
Came to find out of this had already been reported with the most current browser extensions. For the record, it is not just Safari's extension. This is happening with Chrome, Brave, Vivaldi, and Firefox (for me) since the extensions were all updated overnight. None of them are prompting for TouchID on my Mac. For me, Safari is the only browser that actually IS behaving properly with TouchID prompts.
All of the extensions for the other browsers say "Problems connecting", show a yellow circle/dot, and say to "Please ensure the 1Password app is unlocked" (which it is).
Edit: After trying all of the usual things (reboot, toggling the integration options off/on with full exit/re-launch of the app and browsers between) - none of which worked - I fully uninstalled the extension in Brave and reinstalled it (fully expecting it to still be broken), however it is showing that it's connected to the app again. I'm not sure what it did differently than the extension's update process or toggling the integration option off/on, but it seems to have worked (for Brave, at least). I will be trying the same with the rest of the browsers to see if the pairing issue resolves.
Edit 2: The same uninstall/reinstall process fixed Firefox and the rest of the browsers.