Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password Safari with profiles /Sonoma unresponsive or unusably slow

Couldn't see a way to metoo on https://1password.community/discussion/142313/sonoma-has-broken-1password-in-safari but I am seeing the same behaviour every day in the safari extension. Clicking the on page icon or autofill either doesn't work, or takes forever to respond.

Have tried multiple reboots, disable/re-enable the plugin, nada works

1Password Version: 8.10.18
Extension Version: 2.16.10
OS Version: macOS 14.1
Browser: Safari 17.1

browser extension

1 Reply

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @smagdali,

    Thanks for reaching, I'm sorry to hear about the issue you're having with 1Password for Safari.

    I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/143076
    • Your forum username: smagdali
    • A console and diagnostics log: https://support.1password.com/cs/extension-console-log/, https://support.1password.com/diagnostics/

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further. 🙂

    -Evon