Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

tonyle's avatar
tonyle
Occasional Contributor
7 months ago

1Password thinks this security question is asking for an address

I've filled out three security questions for my bank's website:

1Password recognizes the first two as security questions. For example:

But it thinks the last one is asking for an address:

My guess is it's keying off the word "street" (though it seems to have no trouble with "city").


1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Linux Ubuntu 20.04
Browser: Chrome

  • Hello tonyle! 👋

    I'm sorry that 1Password isn't correctly identifying one of the security question fields. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • tonyle's avatar
    tonyle
    Occasional Contributor

    Hi 1P_Dave. I've submitted support ticket QHP-98529-664. Thanks for your help!

  • tonyle

    Thank you! I see that my colleague is writing an email reply to you now, keep an eye on your inbox.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: QHP-98529-664