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cwisniewski's avatar
cwisniewski
New Contributor
4 years ago

1Password's web-based help regarding "Can't store local data" on Firefox/mac has errors

After receiving the "Can't store local data" error while trying to use 1Password 8 on Firefox 100.0 on macOS 12.4 Beta, I visited the help link present on the page. That brought me to https://support...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey cwisniewski:

Thanks for reporting this! I've filed an issue with our team to see if they can get this straightened out in a future release. 😀

Jack

ref: dev/web/support.1password.com#3322

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web-based help regarding \"Can't store local data\" on Firefox/mac has errors","id":"message:29626","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:6046"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:29626"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29626"},"body@stripHtml({\"truncateLength\":200})":" After receiving the \"Can't store local data\" error while trying to use 1Password 8 on Firefox 100.0 on macOS 12.4 Beta, I visited the help link present on the page. That brought me to https://support...","body@stringLength":"1392","rawBody":"

After receiving the \"Can't store local data\" error while trying to use 1Password 8 on Firefox 100.0 on macOS 12.4 Beta, I visited the help link present on the page. That brought me to https://support.1password.com/firefox-cannot-store-local-data/. That page provides instructions to visit Firefox's menu and click on \"Options.\" There is no \"Options\" item. Perhaps there was one before in an earlier version or on a different platform. In my case, I had to visit the browser's Settings panel, and from there select \"Privacy & Security.\"

\n\n


\n

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: 2.3.3
\nOS Version: 12.4 Beta (21F5058e)

\n","kudosSumWeight":0,"postTime":"2022-05-12T10:37:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY5aTNDOUE0NkM3MTlGRjZGMzY?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY4aUM3RTA4MTUxMDIxQjI2NzU?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29626_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":70},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

After receiving the \"Can't store local data\" error while trying to use 1Password 8 on Firefox 100.0 on macOS 12.4 Beta, I visited the help link present on the page. That brought me to https://support.1password.com/firefox-cannot-store-local-data/. That page provides instructions to visit Firefox's menu and click on \"Options.\" There is no \"Options\" item. Perhaps there was one before in an earlier version or on a different platform. In my case, I had to visit the browser's Settings panel, and from there select \"Privacy & Security.\"

\n\n


\n

\n\n
\n\n

1Password Version: 8.7.0
\nExtension Version: 2.3.3
\nOS Version: 12.4 Beta (21F5058e)

"},"Conversation:conversation:29626":{"__typename":"Conversation","id":"conversation:29626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:29626"},"lastPostingActivityTime":"2022-05-12T10:55:11.000-07:00","lastPostTime":"2022-05-12T10:55:11.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:29626":{"__typename":"ModerationData","id":"moderation_data:29626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY5aTNDOUE0NkM3MTlGRjZGMzY?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY5aTNDOUE0NkM3MTlGRjZGMzY?revision=1","title":"g2paxnbabv9q.png","associationType":"BODY","width":3252,"height":2256,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY4aUM3RTA4MTUxMDIxQjI2NzU?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0yOTYyNi0zMjY4aUM3RTA4MTUxMDIxQjI2NzU?revision=1","title":"v7bdllqqf7og.png","associationType":"BODY","width":1348,"height":708,"altText":null},"Revision:revision:29626_1":{"__typename":"Revision","id":"revision:29626_1","lastEditTime":"2022-05-12T10:37:01.000-07:00"},"ForumReplyMessage:message:29627":{"__typename":"ForumReplyMessage","id":"message:29627","conversation":{"__ref":"Conversation:conversation:29626"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":29627,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password's web-based help regarding \"Can't store local data\" on Firefox/mac has errors","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29627"},"parent":{"__ref":"ForumTopicMessage:message:29626"},"body":"

Hey cwisniewski:

\n\n

Thanks for reporting this! I've filed an issue with our team to see if they can get this straightened out in a future release. 😀

\n\n

Jack

\n\n

ref: dev/web/support.1password.com#3322

","body@stringLength":"454","rawBody":"

Hey :

\n\n

Thanks for reporting this! I've filed an issue with our team to see if they can get this straightened out in a future release. 😀

\n\n

Jack

\n\n

ref: dev/web/support.1password.com#3322

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