Forum Discussion

Lorraine_'s avatar
Lorraine_
Occasional Contributor
4 years ago

1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that "we weren't able to sign into your account" and suggests I update details. Am I going to have to change my Master P...
betas
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Thanks @Hannawin. Your case may be a different issue then. I'd like to gather the logs to see if we're seeing the same errors as the other cases, or if this is something else entirely. Please see the instructions I posted here to send us the logs (substituting in your forum username for Lorraine_'s).

Once we review the logs we should have a better idea. :+1:

Ben