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DoNotStaple's avatar
DoNotStaple
Frequent Contributor
5 years ago

1PW icon not working

When I open Firefox there is no 1PW icon in the menu bar. Nor does the 1PW extension work. I tells me to download it and then it just sits there with nothing downloaded.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

browser extension

14 Replies

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  • DoNotStaple's avatar
    DoNotStaple
    Frequent Contributor
    5 years ago

    @ag_ana
    No luck. When I go to the more tools > customize toolbar, 1Password is not there. Any more ideas?

  • Former Member's avatar
    Former Member
    5 years ago

    DoNotStaple:

    You either need to install the extension first, but it might also simply be hidden. Can you first check if that is the case?

    https://support.1password.com/missing-browser-button/

  • DoNotStaple's avatar
    DoNotStaple
    Frequent Contributor
    5 years ago

    @ag_yaron

    I have the 1PW extension icon but there is NO 1PW icon in the menu bar. Therefore I can't check "settings". Any ideas?

  • Former Member's avatar
    Former Member
    5 years ago

    Hey DoNotStaple ,

    Is there a 1Password icon in your Firefox's toolbar? If so, please try this:

    1. Right-click the extension's icon in your browser's toolbar and select "settings".
    2. Turn off the "Integrate with 1Password app" option.
    3. Test and see if clicking the extension's icon now works and allows you to unlock 1Password.

    In case there's no 1Password extension icon in Firefox's toolbar, you can install it directly from here: https://support.1password.com/getting-started-browser/
    If it is installed but not visible, make sure it is enabled by going into Firefox's installed addons page (type about:addons in the address bar) and move the extension's icon to the toolbar like so: https://support.1password.com/missing-browser-button/#firefox