Forum Discussion

Anonymous

2 years ago

All logins from the app correctly appear in the browser extension, but none are usable

browser extension

steph_giles

1Password Team

2 years ago

Hey @verytiredsysadmin,

I'm sorry for the trouble you are having with 1Password in your browser and I appreciate the level of detail you have provided.

From your description, you're right it does sounds like the behaviour you are seeing is related to the website URL that is saved within the item. The item needs to contain the exact URL for the login page for 1Password to know where to fill the credentials.

If you add the saved website URL to the item you would expect to see on this page does 1Password offer to fill it as expected?

Can you describe to me the steps taken to initially save these logins? When saving a login on a website the URL should be captured meaning it wouldn't be necessary to go back in and edit items to add the correct URL.

I look forward to hearing from you.

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logins from the app correctly appear in the browser extension, but none are usable","id":"message:28995","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:28995"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:28995"},"body@stripHtml({\"truncateLength\":200})":" My coworkers and I are happily using 1Password 8 at work. We have accounts managed by our corporate IT, we use a shared vault, etc, and all that works quite well. We also have a centrally-managed v...","body@stringLength":"2690","rawBody":"

My coworkers and I are happily using 1Password 8 at work. We have accounts managed by our corporate IT, we use a shared vault, etc, and all that works quite well. We also have a centrally-managed version of Firefox ESR that gets a new version pushed out to our workstations every so often.

\n\n

Trying to get the 1Pass app and the browser to integrate has been frustrating. Installing the browser extension went smoothly. Linking it to the running background program went smoothly. (Also did the restart of both programs, eventually a full reboot, etc, to no avail.)

\n\n

The 1Password icon appears in the browser toolbar. All of the accounts are correctly shown when clicking the icon, and all of the Logins entries are correctly shown from any given account.
icon -> hamburger -> Settings... -> Autofill -> \"Offer to fill and save\" is turned on.
Going to a site like https://us-east-2.signin.aws/platform/login, it doesn't autofill anything. There is the 1Password icon in the username field...
...but clicking it displays \"No items to show\".
While on that page, clicking the toolbar icon and selecting any of the already-saved Logins does not show an Autofill button.

\n\n

Here's where it gets extra frustrating:
\n* If I give up on 1Password and just type out a gibberish username into that webpage field, 1Password will offer to save it.
\n* Saving it along with a password does correctly store the new (bogus) entry into the Logins shown when clicking the browser toolbar icon.
\n* The new gibberish entry also correctly gets synched to the 1Password Windows app running in the background.
\n* On subsequent visits to the same URL, that new entry is the only one suggested when clicking the 1Password icon in the username field, and is the only one in the full Logins list (from toolbar icon clicking) with an Autofill button.

\n\n

And finally, if I edit the new entry in the app and remove the saved website URL, then the new entry's status reverts to that of all the other previously saved Logins, in that it stops being autosuggested and doesn't allow a manual button Autofill.

\n\n

So... we're not going through and manually pasting in all possible URLs for each of around a hundred Logins. How do we simply get the browser extension to just show the list of Logins when the text field icon is clicked? Or even just show the Autofill button in the full dropdown list?

\n\n

1Password Version: 8.10.6
\nExtension Version: 2.10.0
\nOS Version: Windows 10 Enterprise 22H2 19045
\nBrowser:_ Firefox 102.11 ESR

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\n\n

The 1Password icon appears in the browser toolbar. All of the accounts are correctly shown when clicking the icon, and all of the Logins entries are correctly shown from any given account.
icon -> hamburger -> Settings... -> Autofill -> \"Offer to fill and save\" is turned on.
Going to a site like https://us-east-2.signin.aws/platform/login, it doesn't autofill anything. There is the 1Password icon in the username field...
...but clicking it displays \"No items to show\".
While on that page, clicking the toolbar icon and selecting any of the already-saved Logins does not show an Autofill button.

\n\n

1Password Version: 8.10.6
\nExtension Version: 2.10.0
\nOS Version: Windows 10 Enterprise 22H2 19045
\nBrowser:_ Firefox 102.11 ESR

"},"Conversation:conversation:28995":{"__typename":"Conversation","id":"conversation:28995","solved":false,"topic":{"__ref":"ForumTopicMessage:message:28995"},"lastPostingActivityTime":"2023-05-26T09:02:35.000-07:00","lastPostTime":"2023-05-26T09:02:35.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:28995":{"__typename":"ModerationData","id":"moderation_data:28995","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:28995_1":{"__typename":"Revision","id":"revision:28995_1","lastEditTime":"2023-05-24T12:51:20.000-07:00"},"ForumReplyMessage:message:28996":{"__typename":"ForumReplyMessage","id":"message:28996","conversation":{"__ref":"Conversation:conversation:28995"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":28996,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: All logins from the app correctly appear in the browser extension, but none are usable","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:28996"},"parent":{"__ref":"ForumTopicMessage:message:28995"},"body":"

Hey @verytiredsysadmin,

\n\n

I'm sorry for the trouble you are having with 1Password in your browser and I appreciate the level of detail you have provided.

\n\n

If you add the saved website URL to the item you would expect to see on this page does 1Password offer to fill it as expected?

\n\n

I look forward to hearing from you.

","body@stringLength":"838","rawBody":"

Hey @verytiredsysadmin,

\n\n

I'm sorry for the trouble you are having with 1Password in your browser and I appreciate the level of detail you have provided.

\n\n

If you add the saved website URL to the item you would expect to see on this page does 1Password offer to fill it as expected?

\n\n

I look forward to hearing from you.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-25T02:02:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:28996_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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