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amcca's avatar
amcca
New Contributor
4 months ago

Android app showed black screen after filling password

Continuing a previous post not accepting replies.  I experienced the 1Password app screen going completely black and Android warning that the app was unresponsive.  I was able to get things going a...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello amcca​! 👋

I'm sorry that you ran into an issue where 1Password for Android crashes after being unlocked. Our development team is actively investigating the issue. I'm glad that you were able to workaround the crash. 

For anyone else who is still running into the issue, our development team would find it helpful to know if the issue occurs when unlocking with your account password instead of using biometrics. If possible, a screen recording of the crash would also be helpful. Follow these steps: 

  1. Start screen recording before unlocking 1Password: Take a screenshot or record your screen on your Android device
  2. Unlock 1Password as you would normally.
  3. Continue recording until the crash occurs.
  4. Save the screen recording. 


Send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording. 

-Dave