Forum Discussion

Former Member's avatar
Former Member
3 years ago

Annoying feature of creating new items to 1 Password

Consider this scenario...... I am registering for a new online account with a web vendor, in this case instance Routercutter.co.uk The pop-up box asks me if I want to save the new acc...
browser extension
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
3 years ago

Hi @segovia , thank you for providing that screenshot and URL.

The behavior you described is definitely not normal. I did some testing on my end and was not able to recreate the issue. I have some questions that will help me to understand what's going on:

  1. Can you confirm what device, OS, and browser versions you are using?
  2. Are you using 1Password in the browser (browser extension), the 1Password app (desktop or mobile app), or both? What versions are you running?

Once you get back to me I will be able to look into this further.