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Forum Discussion
Anyone experiencing trouble unlocking from the browser?
I have the OnePassword extension on both Chrome and Edge browsers on my PC. For the last few days, when I try to unlock OnePassword from either browser, it will spin and spin and say "Unlocking" but ...
ag_chantelle
1Password Team
1Password Team@lterrell1004
It might be useful for us to get a deeper look as to why the unlock attempt is failing. I'd like to ask you to grab some reports/logs from your Windows PC:
- A console log will show us connection attempts from the browser: https://support.1password.com/cs/extension-console-log/
- A diagnostics report from 1Password for Windows will help with any abnormal app events: https://support.1password.com/diagnostics/
Please send the log and diagnostics to us at support+x@1password.com with a link to this discussion. Someone from our team will reply.
