Forum Discussion

Former Member

2 years ago

App and browser extension no longer communicating about login?

browser extension

steph_giles

1Password Team

2 years ago

Hey @gburleigh,

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Do the below steps improve things at all?

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
Quit your browser by right clicking its icon in the Dock and selecting "Quit".
Open and unlock 1Password.
Open your browser and test if it is working properly.

Let us know how you get on.

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and browser extension no longer communicating about login?","id":"message:43845","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:43845","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:43845"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:43845"},"body@stripHtml({\"truncateLength\":200})":" I seem to recall that when I used to login to the app, the browser extension would also login (and vice versa). That doesn't happen anymore, and also unlock with Apple watch stopped working in the br...","body@stringLength":"604","rawBody":"

I seem to recall that when I used to login to the app, the browser extension would also login (and vice versa). That doesn't happen anymore, and also unlock with Apple watch stopped working in the browser extension (still works in app). This all happened after I deleted and re-installed the browser extension to fix another issue: https://1password.community/discussion/141516/1pw-wants-chrome-update-that-doesnt-exist

\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: 13.5
\nBrowser: Chrome Version 115.0.5790.114

\n","kudosSumWeight":0,"postTime":"2023-08-06T11:41:15.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:43845_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":148},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: 13.5
\nBrowser: Chrome Version 115.0.5790.114

"},"Conversation:conversation:43845":{"__typename":"Conversation","id":"conversation:43845","solved":false,"topic":{"__ref":"ForumTopicMessage:message:43845"},"lastPostingActivityTime":"2023-08-25T01:29:04.000-07:00","lastPostTime":"2023-08-25T01:29:04.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:43845":{"__typename":"ModerationData","id":"moderation_data:43845","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:43845_1":{"__typename":"Revision","id":"revision:43845_1","lastEditTime":"2023-08-06T11:41:15.000-07:00"},"ForumReplyMessage:message:43846":{"__typename":"ForumReplyMessage","id":"message:43846","conversation":{"__ref":"Conversation:conversation:43845"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:43845/message:43846","revisionNum":1,"uid":43846,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: App and browser extension no longer communicating about login?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:43846"},"parent":{"__ref":"ForumTopicMessage:message:43845"},"body":"

Hey @gburleigh,

\n\n

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Do the below steps improve things at all?

\n\n

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
Open and unlock 1Password.
Open your browser and test if it is working properly.

\n\n

Let us know how you get on.

","body@stringLength":"532","rawBody":"

Hey @gburleigh,

\n\n

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Do the below steps improve things at all?

\n\n

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
Open and unlock 1Password.
Open your browser and test if it is working properly.

\n\n

Let us know how you get on.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-08T05:21:07.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:43846_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758344058":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758344058","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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