I have a MacBookPro which I use mostly in Clamshell mode with an external monitor. Most of the time, 1P doesn't let me unlock with my Watch despite having the option checked. Sometimes, it actually shows the dialog very briefly but it goes away before I can interact. Clicking on the watch icon on the 1P window either does nothing or flashes up the window.
(I don't think this is new for 1P8, and I'm not even sure it's unique to 1P versus other uses of Apple-watch unlock...)
1Password Version: 8.2.2 (80202057) Extension Version: 2.0.6 OS Version: 11.6
The problem has occurred again (although in fact I was getting many successful Apple Watch unlock requests, especially with the new SSH ID server functionality).
As per the previous message, I've sent the requested information, and my support ID number is
Is this a known problem and this is the known solution?
Or is this an unusual problem and this is general advice for unlock-related problems?
Note that this is not a new issue -- I first reported it last September but has been going on for a while. Note also that it's intermittent, but I can't tell if it's really "random" or I just haven't been able to track down the cause...
In any event, how can I make sure this is reported as an actual bug?
I can provide you with one of the troubleshooting steps we provide when emailing in. I can't guarantee it will; help but it may. Please do not skip any steps.
Disable whichever unlock method(s) you're using -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
This is still happening, and now there seems to be a somewhat worse symptom: In 1Password For Safari, when I click on the 1PW icon in a text field, it sometimes just flashes up what I think is the Apple Watch login window notification for a very short time (much less than 1 second) before it disappears. But it doesn't interact with the watch itself -- there is no opportunity to do the usual double-click of the side button. If I click the text-field icon enough times, it seems to bring up the actual 1Password application, so I can eventually get things working, but it's definitely a buggy experience.
If it's useful:
1Password for Safari 2.3.0 (but I think I've seen this before this latest version)
1Password 8.6.0 80600068 beta
MacOS 12.2.1
MacBook Pro 15-inch 2019 (intel), running in clamshell mode with external display
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I have a MacBookPro which I use mostly in Clamshell mode with an external monitor. Most of the time, 1P doesn't let me unlock with my Watch despite having the option checked. Sometimes, it actually shows the dialog very briefly but it goes away before I can interact. Clicking on the watch icon on the 1P window either does nothing or flashes up the window.
\n\n
(I don't think this is new for 1P8, and I'm not even sure it's unique to 1P versus other uses of Apple-watch unlock...)
I have a MacBookPro which I use mostly in Clamshell mode with an external monitor. Most of the time, 1P doesn't let me unlock with my Watch despite having the option checked. Sometimes, it actually shows the dialog very briefly but it goes away before I can interact. Clicking on the watch icon on the 1P window either does nothing or flashes up the window.
\n\n
(I don't think this is new for 1P8, and I'm not even sure it's unique to 1P versus other uses of Apple-watch unlock...)
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I'm not even sure it's unique to 1P versus other uses of Apple-watch unlock...) \n\n \n\n 1Password Version: 8.2.2 (80202057) \nExtension Version: 2.0.6 \nOS Version: 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Apple Watch unlock in clamshell mode often fails","moderationData":{"__ref":"ModerationData:moderation_data:131834"},"body":"
Hi @sentros:
\n\n
Thanks for sharing your support ID. It looks like one of my colleagues is in touch with you there.
\n\n
Jack
\n\n
ref: LUY-77219-825
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1P_Ben here's my support ID as well: [#LUY-77219-825]
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The problem has occurred again (although in fact I was getting many successful Apple Watch unlock requests, especially with the new SSH ID server functionality).
\n\n
As per the previous message, I've sent the requested information, and my support ID number is
\n\n
\n
#WYT-15822-843
\n
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Thanks @tagolus!
\n\n
Ben
\n\n
ref: ZJV-41925-953
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@\"a.jaffe\" @tagolus
\n\n
The next time you experience this problem, please note the time. Then, I'd like to ask you to create a diagnostics report from your Mac:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
Ben
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Something that might be related to this (if it isn't, I'll start a new thread):
\n\n
Since a few days, 1password doesn't let me enter my password for about a minute with a spinner next to the password field:
\n\n
\n\n
After said minute, the spinner changes to the watch icon:
\n\n
\n\n
My 1password version:
\n\n
1Password for Mac 8.6.0 \n80600081, on BETA channel
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Unfortunately, this didn't help.
\n\n
Is this a known problem and this is the known solution?
\n\n
Or is this an unusual problem and this is general advice for unlock-related problems?
\n\n
Note that this is not a new issue -- I first reported it last September but has been going on for a while. Note also that it's intermittent, but I can't tell if it's really \"random\" or I just haven't been able to track down the cause...
\n\n
In any event, how can I make sure this is reported as an actual bug?
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@\"a.jaffe\"
\n\n
I can provide you with one of the troubleshooting steps we provide when emailing in. I can't guarantee it will; help but it may. Please do not skip any steps.
\n\n\n
Disable whichever unlock method(s) you're using -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-09T03:55:58.000-08:00","lastPublishTime":"2022-03-09T03:55:58.000-08:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:131821/message:131826","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:131825":{"__typename":"ModerationData","id":"moderation_data:131825","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:131825":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:131825","revisionNum":1,"uid":131825,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:131821"},"conversation":{"__ref":"Conversation:conversation:131821"},"subject":"Re: Apple Watch unlock in clamshell mode often fails","moderationData":{"__ref":"ModerationData:moderation_data:131825"},"body":"
This is still happening, and now there seems to be a somewhat worse symptom: In 1Password For Safari, when I click on the 1PW icon in a text field, it sometimes just flashes up what I think is the Apple Watch login window notification for a very short time (much less than 1 second) before it disappears. But it doesn't interact with the watch itself -- there is no opportunity to do the usual double-click of the side button. If I click the text-field icon enough times, it seems to bring up the actual 1Password application, so I can eventually get things working, but it's definitely a buggy experience.
\n\n
If it's useful:
\n\n
1Password for Safari 2.3.0 (but I think I've seen this before this latest version) \n1Password 8.6.0 80600068 beta \nMacOS 12.2.1 \nMacBook Pro 15-inch 2019 (intel), running in clamshell mode with external display
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