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Forum Discussion
jeffer23
4 years agoOccasional Contributor
Authenticator App
I am confused on the Two factor authentication. 1Password gave me steps to scan in a QR code to set it up but I can't even access it to use it on my phone now. I found an app for Google Authenticat...
jeffer23
4 years agoOccasional Contributor
Is this where I post for support?
It looks like I am at an endpoint and may have to cancel my account before the trial period ends. I am stuck in la la land.
I setup my account on Home Computer and Work Computer. All was working okay on the configuration side. I then decided to set up Two-factor communications. I have no idea how it got setup through my phone. I remember 1password showing me a QR code. It seems like I couldn't find any app and went to the camera to see if it would recognize the code. I some how got a code and entered it in 1password. 1password sent me an email saying my account is now protected by two-factor authentication. Now when I try to go to the site it wants my 6 digit pin. I get no notification from my phone that a request has been made. I don't see in the 1password software that I can get a new QR code.
I have went through my phone and find no authenticator. I found an internet list of the Top 10 authenticators and none of them are loaded on my phone. I couldn't find that Verizon, Samsung, or Google contained one in their apps on my phone.
I have now installed Google Authenticator, but it wants a QR code which isn't available from 1password. I might as well delete my account before I get charged at this point unless there is some easy way out. How does 1password handle this if you lose your phone or it fails? What good is a key if the weakest link destroys the process?