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Former Member's avatar
Former Member
3 years ago

Auto-fill not working for certain website

https://www.predictingalpha.com/

(click Login in the top left), even if there is an entry defined, it does not get auto-filled when clicked, only on this particular website. It's necessary to manually copy the password from the Vault and paste.

1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: OS X 10.15.7
Browser:_ Chrome 106

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Hi @jydoyon, I was able to replicate the behavior you've described on that site and have reported the issue to our developers. There is certainly something strange going on with the login fields. I see that the inline menu doesn't appear. I also see that filling with the extension popup does not work either.

    For now, I recommend copying/pasting or clicking/dragging your password to the field. This can be done via the extension or the app.

    I'm really sorry for the interruption to your workflow. However, I do hope that there will be a fix for this in the future.

    Let us know if you have any other questions.

  • Former Member's avatar
    Former Member
    3 years ago

    https://id.desjardins.com/login?state=hKFo2SAzV1VRME5PNEpvd2wteDQtTTZLMGw2NVZqd2FVS0dTS6FupWxvZ2luo3RpZNkgUHhNNDhhZXItbFI5YjYxZGw0dzM0MC1McDJkb3B6ZWOjY2lk2SAyT3NNQkpIVzN4UDNscXlObEt1WmVSQUF2bXJFaUJnMQ&client=2OsMBJHW3xP3lqyNlKuZeRAAvmrEiBg1&protocol=samlp&wa=wsignin1.0&wtrealm=https%3A%2F%2FICA&wctx=rm%3D0%26id%3Dpassive%26ru%3D%252fAGEA-GBIM%252fAthntfctn%252fAuthentification_Authentication.aspx%253fbhcp%253d1%2526cltr%253den-CA&wct=2022-11-17T14%3A15%3A06Z&whr=http%3A%2F%2Fauth.desjardins.com%2Ftrust%2Finitial&wreply=https%3A%2F%2Fwww.agea-gbim.dsf-dfs.com%2FAGEA-GBIM%2FDefault.aspx&connection=gpap&RelayState=RPID%3Dhttps%253a%252f%252fICA%26RelayState%3D%252fAGEA-GBIM%252fAthntfctn%252fAuthentification_Authentication.aspx%253fbhcp%253d1%2526cltr%253den-CA&ui_locales=en

    Same issue here but manually saving does not work either. Any suggestions?

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @imprecisegive,

    Thanks for letting us know that filling is now working on this website after saving the login manually. 😀

    -- Brendan

  • Former Member's avatar
    Former Member
    3 years ago

    OK, that worked, thanks. I'm not sure what the difference is between that process and auto-filling an existing entry (which I had). Thanks.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @imprecisegive,

    I have done some testing on this website and found I was able to get the fields to fill after saving my login manually. Here's how:

    1. Go to the log in page
    2. Manually enter your log in details but don't click enter or sign in.
    3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
    4. Give it a title and click Save.
    5. Now refresh the page and see if you are able to fill.

    Let me know how you get on.