Forum Discussion

Former Member's avatar
Former Member
2 years ago

Autofill doesn't work on diy-kitchens.com

I would like to report a website where 1Password autofill doesn't work please.

Within the following Support page, if I click something like "View your messages", I am presented with a button to Sign In. Clicking this results in a pop-up where I can enter my email address and password or order number.

https://www.diy-kitchens.com/support/new-ticket.asp

The 1Password Safari integration detects the input boxes within "Do you have an account" for example, but it doesn't show my login details stored within 1Password.

The "Login" entry within 1Password has "https://www.diy-kitchens.com/" as the website, and my username / password in the appropriate fields.

Thanks.

1Password Version: 1Password for Mac 8.10.7 (81007041)
Extension Version: 2.11.0
OS Version: 13.3.1 (a)
Browser:_ Safari and Chrome

browser extension
  • Former Member's avatar
    Former Member
    2 years ago

    @jarrah31 glad to hear that filling from the 1Password icon in your toolbar works as an alternative. Again please let us know if you need help with anything else. Have a great day.

  • Former Member's avatar
    Former Member
    2 years ago

    Thank you for your help Steph, the workaround you suggested works for me too.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @jarrah31,

    I have done some testing on this website and you're right, 1Password is not working as expected. It is seeing the sign in form as a registration form and therefore, not offering your login item.

    I have filed an issue with our development team to see if we can improve the behaviour on this page in a future update. In the meantime, I found I was able to fill the fields by clicking on the 1Password icon in my browser toolbar and press the autofill button from there.

    Thank you for bringing this to our attention, let us know if there is anything else we can help with at all.

    ref: dev/core/core#22305