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Anonymous's avatar
Anonymous
3 years ago

autofill in Safari doesn't work for some websites

Hi there, I recently upgraded 1p from version 7 to 8. I noticed that the auto-fill feature in Safari doesn't work on some websites. Two websites of these websites are: http://www.hbomax.com and ht...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @mclaus,

I have done some testing on both of these website and things seemed to fill ok on my end. Can you start by letting me know the website URL's that you have saved within the two items?

Can you also let me know the steps you are taking to fill the credentials? Are you seeing an error message at all?

Thank you!

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in Safari doesn't work for some websites","id":"message:24867","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:24867"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:24867"},"body@stripHtml({\"truncateLength\":200})":" Hi there, \n\n I recently upgraded 1p from version 7 to 8. I noticed that the auto-fill feature in Safari doesn't work on some websites. Two websites of these websites are: http://www.hbomax.com and ht...","body@stringLength":"778","rawBody":"

Hi there,

\n\n

I recently upgraded 1p from version 7 to 8. I noticed that the auto-fill feature in Safari doesn't work on some websites. Two websites of these websites are: www.hbomax.com and www.discogs.com. I've allowed the extension to access these websites, however, nothing auto-populates when I click on the extension. This auto-fill feature does work on other websites such as https://account.adobe.com in Safari. I also use Chrome and here I can use auto-fill on the websites mentioned above without any problem. The problem seems to be limited to Safari. What could be the cause of this?

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10.0
\nOS Version: macOS 13.3.1(a)
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2023-05-07T01:54:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:24867_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":97},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi there,

\n\n

I recently upgraded 1p from version 7 to 8. I noticed that the auto-fill feature in Safari doesn't work on some websites. Two websites of these websites are: http://www.hbomax.com and http://www.discogs.com. I've allowed the extension to access these websites, however, nothing auto-populates when I click on the extension. This auto-fill feature does work on other websites such as https://account.adobe.com in Safari. I also use Chrome and here I can use auto-fill on the websites mentioned above without any problem. The problem seems to be limited to Safari. What could be the cause of this?

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10.0
\nOS Version: macOS 13.3.1(a)
\nBrowser:_ Safari

"},"Conversation:conversation:24867":{"__typename":"Conversation","id":"conversation:24867","solved":false,"topic":{"__ref":"ForumTopicMessage:message:24867"},"lastPostingActivityTime":"2023-05-17T22:18:59.000-07:00","lastPostTime":"2023-05-17T22:18:59.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:24867":{"__typename":"ModerationData","id":"moderation_data:24867","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:24867_1":{"__typename":"Revision","id":"revision:24867_1","lastEditTime":"2023-05-07T01:54:51.000-07:00"},"ForumReplyMessage:message:24868":{"__typename":"ForumReplyMessage","id":"message:24868","conversation":{"__ref":"Conversation:conversation:24867"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":24868,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: autofill in Safari doesn't work for some websites","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:24868"},"parent":{"__ref":"ForumTopicMessage:message:24867"},"body":"

Hey @mclaus,

\n\n

I have done some testing on both of these website and things seemed to fill ok on my end. Can you start by letting me know the website URL's that you have saved within the two items?

\n\n

Can you also let me know the steps you are taking to fill the credentials? Are you seeing an error message at all?

\n\n

Thank you!

","body@stringLength":"352","rawBody":"

Hey @mclaus,

\n\n

I have done some testing on both of these website and things seemed to fill ok on my end. Can you start by letting me know the website URL's that you have saved within the two items?

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Can you also let me know the steps you are taking to fill the credentials? Are you seeing an error message at all?

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Thank you!

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