Since I've been using 1PW8, the autofill in safari is really slow. Not in firefox, not in chrome or brave, only in safari. And then suddenly it is as it should be....until an update. For example 2 days ago it was fine, but now with Sonoma installed it is slow again. Support was unable to really see why in the past but still, I can't be the only one? BB Peter 1Password Version: 8.10.16 Extension Version: 2.15.1 OS Version: 14.0 Browser: Safari

Hey pverhoye, I'm sorry that you are having trouble with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong. I'd like to ask you to send over a console log from your browser as well as a diagnostics report: Save a console log for 1Password in your browser How to send a 1Password diagnostics report Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thank you for sharing this pverhoye. I have located your ticket, I hope we can get things back on track for you soon. ref: TUR-16992-416

I am having the same problem, autofill has been really unreliable for me on Safari. I have to reload some pages several times to even get the 1Password icon. Autofill doesn't always show up, even after click the 1P icon.

Ticket created: [#TUR-16992-416]

Hi grovolis21, I'm sorry that you're experiencing trouble with autofill in Safari. Since you're having to repeatedly reload the page, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your Safari browser, as well as the 1Password desktop app if installed: How to send a 1Password diagnostics report - 1Password for Mac (desktop app) Save a console log for 1Password in your Safari browser Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We'll then be in touch to assist you further.

Autofill in Safari is slow | 1Password Community

11 Replies

1P_Dave
Moderator
3 years ago
wavded

Thanks for posting the Support ID. I see that my colleague replied to your email yesterday, please continue the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

ref: BWW-86675-891
wavded
New Contributor
3 years ago
Sure, it’s [#BWW-86675-891]
steph_giles
1Password Team
3 years ago
Thank you wavded, can you share the support ID here so I can track down your support ticket?
wavded
New Contributor
3 years ago
1P_Dave , thanks, I submitted those diagnostic reports, hopefully that helps narrow it down.
1P_Dave
Moderator
3 years ago
wavded

I'm sorry that you're seeing a similar issue. Can you please also send in a console log and diagnostics report so that we can investigate further? You can follow the same instructions in David's post earlier: https://1password.community/discussion/comment/697879/#Comment_697879

-Dave
wavded
New Contributor
3 years ago
Also have noticed the same issue. Very slow to load autofill, sometimes doesn't load at all. I should say I have been using 1P8 for Safari for a long time. This started happening when I upgraded to Sonoma.
1P_David
1Password Team
3 years ago
Hi grovolis21,

I'm sorry that you're experiencing trouble with autofill in Safari. Since you're having to repeatedly reload the page, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your Safari browser, as well as the 1Password desktop app if installed:

How to send a 1Password diagnostics report - 1Password for Mac (desktop app)

Save a console log for 1Password in your Safari browser

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We'll then be in touch to assist you further.
grovolis21
Occasional Contributor
3 years ago
I am having the same problem, autofill has been really unreliable for me on Safari. I have to reload some pages several times to even get the 1Password icon. Autofill doesn't always show up, even after click the 1P icon.
steph_giles
1Password Team
3 years ago
Thank you for sharing this pverhoye. I have located your ticket, I hope we can get things back on track for you soon.

ref: TUR-16992-416
pverhoye
Occasional Contributor
3 years ago
Ticket created: [#TUR-16992-416]