Forum Discussion

DaveAx's avatar
DaveAx
New Contributor
2 years ago

Autofill issue -- PFCU.Com

Prior to late June, using autofill at https://pfcu.com required doing so twice -- once with the cursor in the USER ID field, and a second time with the cursor in the PASSWORD field.

Recently, this changed. When I use autofill on this page, the user ID is filled in, the password is left blank, and the extension then auto-clicks on the LOG IN button. This causes a login failure, and sends me to a retry page at https://www.tellernetpfcu.com/dbank/live/app/login/consumer.
On this page, autofill operates normally, filling in both fields and then auto-clicking on the LOG IN button.

It would be nice if autofill worked correctly on the site's main login page.

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 12.7.5
Browser: Chrome

browser extension

1 Reply

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi DaveAx, thanks for reaching out!

    I'm sorry that you're experiencing trouble when filling on the PFCU website. I can confirm that the behaviour you're encountering is a known issue with the PFCU website that our development team is aware of and investigating. I've let them know about your experience, and I apologize for any inconvenience. While I'm unable to provide an exact timeline for a fix, once there is one, it will be listed in our https://releases.1password.com/b5x/.

    To work around this issue in the meantime, you can disable the auto-submit feature using the following steps:

    1. Right-click the 1Password icon in your browser's toolbar, then select "Settings".
    2. Click Autofill & save in the side panel.
    3. Toggle off the "Sign in automatically after autofill" setting.

    If you'd prefer to keep this feature on, then I'd suggest using the https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps method or copy and paste to fill your credentials on this page.

    Let me know if there's anything else I can help you with!

    -David

    ref: dev/core/core#29786