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Forum Discussion
Former Member
3 years agoAutofill stops working in Chrome until restart of Chrome
Hi,
Autofill in Chrome works normally until it doesn't. When this happens, the suggestion box does not show when I click on text inputs, and clicking "Autofill" from the extension itself does noth...
Former Member
3 years agoHi @jpawlicki, I'm very sorry that you've encountered an issue with filling in Chrome. Because everyone's setup is different, we have to look at each user's case individually. That means we'll sometimes repeat our questions or comments. That doesn't mean we are not paying attention. It's the opposite -- we ask because we need to know more about the issue on your end in order to help you get to a solution.
I do see that you've attached a screenshot of your logs in this thread. Before we dig into the logs, could you let us know the following:
- What specific unexpected behavior are you seeing? For example:
- Do you get an error message when trying to fill?
- Does the extension never unlock and does it freeze up?
- Do you have troubles with saving logins or generating passwords?
- Does the issue happen consistently or intermittently (such as after your computer has been idle for some time)?
Does the issue happen on one specific website or all websites?
Do you have the 1Password desktop app installed? If so, what version are you using?
What version of Chrome and the extension do you have running?
Do you have any other extensions in Chrome?
Do you use an antivirus, proxy, or VPN?
Please reach out to us at mailto:support+forum@1Password.com with the details above. It would be easier to communicate via email so that we can go over account specific things if they come up. If you send an email, make sure to include a link to this thread as well as your username. After the email is sent, you'll get an automated reply with a Support ID. Please post that here so we can locate your ticket and ensure that it gets a prompt response.