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Forum Discussion
jkane001
4 years agoFrequent Contributor
Beta Installation Failure - Windows
I keep getting an installation failure message on the latest beta (The current version I have installed is 8.6, so this is apparently my first attempt to install the beta). The message is "1Password ...
MikeT
1Password Team
4 years agoHi jkane001,
and while I was able to uninstall the beta and reinstall the stable version yesterday, today I cannot.
That's unusual, is it possible there has been recent changes to your system that may be blocking 1Password? We have not changed how the installation work in any builds for a long time now.
Can you check for Windows updates and try rebooting to see if it helps.
If not, we can try removing the old app files. The app directory is in this path: %LOCALAPPDATA%\1Password
If you open Windows Explorer and enter that path in the address bar, you should see your 1Password folders including your data file along with the app folder.
If you go into the app folder, you should see 8 folder, you can move that folder to desktop and then close Windows Explorer. Try downloading and running the 1Password 8.6 stable installer. (It may not work because it isn't a clean removal, we'd have to update the registry to remove it fully, I can help with that in the next reply if you've experienced it).