Why do I now need to enter my password every 2 weeks? My phone is as secure as it's going to get (and requires biometric for all use). Meanwhile typing the password once every 2 weeks is a royal pain in the backside (it's a complicated password). I've been using 1Password for nearly a decade now, and every time there's a new version of 1Password it takes 2 good steps forward and 1 big step backward (on something, for Android this seems to be the current thing, for Windows its lack of AutoType). 😔
Thanks again for everyone's feedback here! After some lengthy discussions internally, our first step in re-examining the lock options when Biometric lock is in use has been to add a 14 day, 30 day and never option for rechecking the account password. This has been included in version 8.9.3 which was released yesterday afternoon and should be available for everyone shortly as the update rolls out. The discussion is continuing internally and there may be some further changes coming in the future. For now, this is all we have to share. As always, your input has been greatly appreciated!
My colleague Ben shared some notes in a thread on the iOS side that I thought were particularly helpful, especially for those newer to 1Password. I really couldn't say it better myself, so quoting:
I'd likely to take the opportunity to highlight:
It is critically important that you memorize your account password and be able to type it. If not, the chances you eventually lose access to your data stored in 1Password skyrocket. Our support team will not be able to assist if this happens. Unlike authentication-based services, because 1Password is end-to-end encrypted; there is no "forgot password" function. If you lose your keys (Secret Key and/or account password) — that's it. Game over. I stress this because most services aren't end-to-end encrypted and as such people are accustom to being able to forget their passwords, plug in their email address, and get a new password. It does not work that way with 1Password.
The Emergency Kit can help. We recommend printing this document, and writing your account password on it. Then store the completed document in a safe place. The Emergency Kit will not help if you haven't written your account password on it and kept it up to date. The Secret Key alone is not enough to access your account. Both are required to access your account.
Implement a recovery plan for your family (or team). Account recovery can be performed by a Family Organizer or business administrator. We would strongly encourage you to have multiple people with these roles if you are part of a family/business membership. If you are the only Family Organizer for your family, and you forget your account password, not only does that put you in a tight spot, it puts your whole family in a tight spot.
I am completely sympathetic to the problem of too many support calls/emails from people who have lost their password. But I don't even get that - if you lose your password, aren't you completely out of luck?
Is it possible to roll back to the prior release somehow? For a while I had both on my phone (while the release was in beta) but now it has replaced the old version and I only have the newer version. I find the new version quicker, but in every other respect I find it worse and particularly this biometric issue drives me nuts. On windows I'm sticking with v7 because I need Auto-Type for my job, can I also stick with the old android version?
I see it the same way as @jfalkingham . Me as adult man and customer of a paid product don't want a "you have to do it".
I see this feature as an optional service which can be enabled by default, but you have to give us a way to disable this feature.
Thanks for the update, however turning this on without giving me a way to turn it off will only make me leave your platform. Please leave it up to your customers.
Hello tmakaro, Recent_Convert, @bugs, @Snpbond, @LatteCoffee, @d0x360, @etheberge, @jfalkingham, @spamminator, thanks for joining the conversation and sharing your feedback.
As you may have read in other threads, there are some ongoing conversations internally about how to find the best balance for everyone, and we are currently looking at some shorter and longer term options. We will be sure to share updates here on the forum as soon as we can.
Thank you all for taking the time to let us know why this is important to you. If there's any other feedback you'd like to share or there's anything else we can help with, please let us know!
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Why do I now need to enter my password every 2 weeks? My phone is as secure as it's going to get (and requires biometric for all use). Meanwhile typing the password once every 2 weeks is a royal pain in the backside (it's a complicated password). I've been using 1Password for nearly a decade now, and every time there's a new version of 1Password it takes 2 good steps forward and 1 big step backward (on something, for Android this seems to be the current thing, for Windows its lack of AutoType). 😔
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Why do I now need to enter my password every 2 weeks? My phone is as secure as it's going to get (and requires biometric for all use). Meanwhile typing the password once every 2 weeks is a royal pain in the backside (it's a complicated password). I've been using 1Password for nearly a decade now, and every time there's a new version of 1Password it takes 2 good steps forward and 1 big step backward (on something, for Android this seems to be the current thing, for Windows its lack of AutoType). 😔
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Biometric time out","moderationData":{"__ref":"ModerationData:moderation_data:112440"},"body":"
Thanks again for everyone's feedback here! After some lengthy discussions internally, our first step in re-examining the lock options when Biometric lock is in use has been to add a 14 day, 30 day and never option for rechecking the account password. This has been included in version 8.9.3 which was released yesterday afternoon and should be available for everyone shortly as the update rolls out. The discussion is continuing internally and there may be some further changes coming in the future. For now, this is all we have to share. As always, your input has been greatly appreciated!
\n\n
My colleague Ben shared some notes in a thread on the iOS side that I thought were particularly helpful, especially for those newer to 1Password. I really couldn't say it better myself, so quoting:
\n\n
\n
I'd likely to take the opportunity to highlight:
\n\n\n
It is critically important that you memorize your account password and be able to type it. If not, the chances you eventually lose access to your data stored in 1Password skyrocket. Our support team will not be able to assist if this happens. Unlike authentication-based services, because 1Password is end-to-end encrypted; there is no \"forgot password\" function. If you lose your keys (Secret Key and/or account password) — that's it. Game over. I stress this because most services aren't end-to-end encrypted and as such people are accustom to being able to forget their passwords, plug in their email address, and get a new password. It does not work that way with 1Password.
\n
The Emergency Kit can help. We recommend printing this document, and writing your account password on it. Then store the completed document in a safe place. The Emergency Kit will not help if you haven't written your account password on it and kept it up to date. The Secret Key alone is not enough to access your account. Both are required to access your account.
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Implement a recovery plan for your family (or team). Account recovery can be performed by a Family Organizer or business administrator. We would strongly encourage you to have multiple people with these roles if you are part of a family/business membership. If you are the only Family Organizer for your family, and you forget your account password, not only does that put you in a tight spot, it puts your whole family in a tight spot.
\n\n
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Thank you 1Password team!
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You can update the app on iOS and Android now: https://www.reddit.com/r/1Password/comments/x1zdhj/thank_you_1password/
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Registered here to +1 this.
\n\n
Please remove/mitigate this requirement.
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I am completely sympathetic to the problem of too many support calls/emails from people who have lost their password. But I don't even get that - if you lose your password, aren't you completely out of luck?
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Is it possible to roll back to the prior release somehow? For a while I had both on my phone (while the release was in beta) but now it has replaced the old version and I only have the newer version. I find the new version quicker, but in every other respect I find it worse and particularly this biometric issue drives me nuts. On windows I'm sticking with v7 because I need Auto-Type for my job, can I also stick with the old android version?
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I see it the same way as @jfalkingham . Me as adult man and customer of a paid product don't want a \"you have to do it\". \nI see this feature as an optional service which can be enabled by default, but you have to give us a way to disable this feature.
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Thanks for the update, however turning this on without giving me a way to turn it off will only make me leave your platform. Please leave it up to your customers.
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Hello tmakaro, Recent_Convert, @bugs, @Snpbond, @LatteCoffee, @d0x360, @etheberge, @jfalkingham, @spamminator, thanks for joining the conversation and sharing your feedback.
\n\n
As you may have read in other threads, there are some ongoing conversations internally about how to find the best balance for everyone, and we are currently looking at some shorter and longer term options. We will be sure to share updates here on the forum as soon as we can.
\n\n
Thank you all for taking the time to let us know why this is important to you. If there's any other feedback you'd like to share or there's anything else we can help with, please let us know!
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+1 to making the biometric timeout configurable
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Community Manager
