Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Former Member
3 years agoBrave browser - 1password extension always reporting account offline
Brave extension always reporting that the account is offline and "You won't be able to save changes until you are signed in and online"
I have no idea what I need to do, the extension worked initi...
1P_Dave
Moderator
3 years agoHello @nmofonseca! đź‘‹
I'm sorry that 1Password in Brave is reporting that it is offline. As cliche as it sounds, can you restart your Windows PC to see if that makes a difference? If it doesn't then I'd like to request some more information from your end in order to investigate further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/?windows
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/142816/brave-browser-1password-extension-always-reporting-account-offline#latest
- Your forum username: nmofonseca
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave