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Nixobe's avatar
Nixobe
New Contributor
2 years ago

brave extension doesn't connect to the main app

brave doesn't connect to the main app while firefox does i tried reinstalling the extension and reinstalling the brave browser 1Password Version: 1Password for Windows 8.10...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Nixobe! 👋

I'm sorry that 1Password in Brave is having trouble connecting to the desktop app on your Windows PC. As a first step, can you try the following:

  1. Close all open browsers.
  2. Open and unlock the 1Password for Windows desktop app.
  3. Click the three dots at the top of the sidebar and click Quit.
  4. Reopen and unlock the 1Password for Windows desktop app.
  5. Open Brave.

Is the integration between the browser extension and the desktop app now working? If that still doesn't work then does your Windows username contain characters other than numbers and letters?

I look forward to hearing from you. 🙂

-Dave