Forum Discussion

Former Member's avatar
Former Member
2 years ago

Browser extension not working on Brave browser

The browser extension just sends me to this page whenever I try to use it. There are the error codes in red and yellow caught (in promise) DOMException: Internal error opening backing store for ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @JacobHolt,

I'm sorry for the delay in getting back to you.

Did you follow the steps in the error message to reinstall 1Password in your browser? Did it improve things at all?

If not, I'd like to ask you to send over a console log from your browser as well as a diagnostics report so our team can take a closer look:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!