Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Browser Extension Password Generation: Error Occurred

I'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password an...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @shrey,

I'm sorry for the trouble. It sounds like there might be an issue with the extension syncing to our server and saving your information.

Can you give these steps a try:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on or if you are still running into this issue and we cant try a different approach.

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Extension Password Generation: Error Occurred","id":"message:45403","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:45403"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45403"},"body@stripHtml({\"truncateLength\":200})":" \nI'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password an...","body@stringLength":"758","rawBody":"


\nI'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13
\nOS Version: Not Provided
\nBrowser: Chrome

\n","kudosSumWeight":0,"postTime":"2023-08-15T12:01:10.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTQwMy0xMDE4NWlEMkI4QjhGNjVFMTJBOTA0?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:45403_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":75},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"


\nI'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13
\nOS Version: Not Provided
\nBrowser: Chrome

"},"Conversation:conversation:45403":{"__typename":"Conversation","id":"conversation:45403","solved":false,"topic":{"__ref":"ForumTopicMessage:message:45403"},"lastPostingActivityTime":"2023-08-16T02:41:54.000-07:00","lastPostTime":"2023-08-16T02:41:54.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:45403":{"__typename":"ModerationData","id":"moderation_data:45403","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTQwMy0xMDE4NWlEMkI4QjhGNjVFMTJBOTA0?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTQwMy0xMDE4NWlEMkI4QjhGNjVFMTJBOTA0?revision=1","title":"w4rkvgx4y06i.png","associationType":"BODY","width":904,"height":334,"altText":null},"Revision:revision:45403_1":{"__typename":"Revision","id":"revision:45403_1","lastEditTime":"2023-08-15T12:01:10.000-07:00"},"ForumReplyMessage:message:45405":{"__typename":"ForumReplyMessage","id":"message:45405","conversation":{"__ref":"Conversation:conversation:45403"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":45405,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser Extension Password Generation: Error Occurred","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45405"},"parent":{"__ref":"ForumTopicMessage:message:45403"},"body":"

Hey @shrey,

\n\n

I'm sorry for the trouble. It sounds like there might be an issue with the extension syncing to our server and saving your information.

\n\n

Can you give these steps a try:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\".
    6. \n
\n\n

Let us know how you get on or if you are still running into this issue and we cant try a different approach.

","body@stringLength":"657","rawBody":"

Hey @shrey,

\n\n

I'm sorry for the trouble. It sounds like there might be an issue with the extension syncing to our server and saving your information.

\n\n

Can you give these steps a try:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\".
    6. \n
\n\n

Let us know how you get on or if you are still running into this issue and we cant try a different approach.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-16T02:41:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:45405_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314147933":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314147933","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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