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Anonymous's avatar
Anonymous
4 years ago

Browser extension won't open in Firefox

For a few weeks now, 1Password will occasionally refuse to open. Clicking on the icon in my toolbar does nothing. It seems to happen when I launch Firefox, and I thought the only way to fix it was to...
browser extension
Anonymous's avatar
Anonymous
4 years ago

Hey @roastchicken ,

Are you able to right-click the extension's icon in Firefox's toolbar? If so, select "Settings", then turn off the "Integrate with 1Password app" option there.
Test and see if things work properly when this setting remains off.

If it works well, then somewhere along the way the connection between the desktop app and your browser gets stuck and causes the extension to not function, in which case we'll need you to send us the following via email to mailto:support+x@1password.com:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/