Forum Discussion

Former Member

4 years ago

Can’t sign in. Your email address, Secret Key, or Master Password is incorrect.

browser extension

Former Member

4 years ago

Hi, appreciate your reply thanks. I have sent an email as advised.

Jamie

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You've told me that you're going to charge me again - fine. My Credit card has been renewed so I want to make sure that you get paid and update my credit card details that you have. You say 'click on billing in the column', there is no 'billing'. You say go to the 1password web page and go to billing. But I can't sign in.
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\nI have read your forums, there is no advice. How hard should this be????

\n\n

1Password Version: 7.9
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\n\n

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\nOS Version: macOS 11.6
\nReferrer: forum-search:https://1password.community/search?Search=Can%E2%80%99t%20sign%20in.%20Your%20email%20address%2C%20Secret%20Key%2C%20or%20Master%20Password%20is%20incorrect.

"},"Conversation:conversation:80644":{"__typename":"Conversation","id":"conversation:80644","solved":false,"topic":{"__ref":"ForumTopicMessage:message:80644"},"lastPostingActivityTime":"2021-10-18T23:05:05.000-07:00","lastPostTime":"2021-10-18T23:05:05.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:80644":{"__typename":"ModerationData","id":"moderation_data:80644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:80644_1":{"__typename":"Revision","id":"revision:80644_1","lastEditTime":"2021-10-17T13:39:22.000-07:00"},"ForumReplyMessage:message:80646":{"__typename":"ForumReplyMessage","id":"message:80646","conversation":{"__ref":"Conversation:conversation:80644"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80644/message:80646","revisionNum":1,"uid":80646,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can’t sign in. Your email address, Secret Key, or Master Password is incorrect.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80646"},"parent":{"__ref":"ForumTopicMessage:message:80644"},"body":"

Hi, appreciate your reply thanks. I have sent an email as advised.

\n\n

Jamie

","body@stringLength":"87","rawBody":"

Hi, appreciate your reply thanks. I have sent an email as advised.

\n\n

Jamie

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