Cannot modify suggested password; changed passwords not saved

Hi @rhussey993, thanks for raising this issue. I'm sorry to hear you've gone through what sounds like a really frustrating experience with that password setup.

I hope I can offer some suggestions on how to handle this kind of issue going forward, and explain a little of how 1Password in your browser deals with filling and password generation too.

First, you do still have access to a password generator. It doesn't show up within a website's username / password field itself, but if you click on the 1Password icon in your browser's toolbar, then the + sign and Password Generator, you can custom-make a password there to fit the website's specific requirements. You would then copy / paste that over to the password field in the website, and choose "Save" in 1Password's inline menu. I understand that soon the password generator will be front and center in the browser extension as well, so it will just be one click to get to it.

Of course, we don't even want that to be necessary most of the time. 1Password does its best to pull as much information as it can from the website, so that the auto-generated password it provides fits the website's requirements without you having to do anything. It works most of the time, but sometimes it does miss the mark. That's why we try to make using the password generator in 1Password for your browser as accessible as possible.

I should say that putting the password generator directly into the suggested inline menu within the website itself is something we'd consider. I can't speak to what features might come in future versions of 1Password, but it's really not out of the question. Thanks for letting us know that you'd like to see that option - we act on feedback from customers all the time.

Why is it ignoring password changes?

I'm not sure why that would be happening, but I'm happy to investigate that issue if you're able to reproduce it. We of course want to make sure the passwords "stick" properly once you've changed them! If you'd like to follow up on this, send us a message at support+windows@1password.com and we'll dig into it for you.

Why does 1P seem to create new logins for the same sites over and over again?

This shouldn't happen often, but it can occur from time to time when the URL an organization uses for creating your account is different from what you use to sign in once your account is established. Example: sometimes an insurance company might have you sign up at , but then afterwards they might have you manage your user account at some other domain they own, like .

There isn't that much 1Password can do about this, because for security purposes it's really really important that 1Password fill your passwords only when they match up with an exact domain you've approved - not some other one that's kind of like it. If we ever opened the door to 1Password making judgment calls about whether a website is "probably" the one you intend, attackers would be able to exploit that with dummy domains in ways that would ... well, it'd be bad.

In any case, our goal is to make dealing with this kind of thing easier with time. We're open to any suggestions for improvement and don't mind being challenged to make things better. Thanks for letting us know about how this went, and again my apologies that things got so tangled.