Forum Discussion

Former Member's avatar
Former Member
4 years ago

Can't fill fields on Jotform pages

Using the beta version 8.6, I am unable to fill fields on jotform.com sites. The one in particular that I use is: https://www.ratsoundsales.com/payment.html; Pretty sure it is a Jotform site as that is where the receipt comes from after making a payment.

When I was using version 7 of 1Pass I didn't have any problems.


1Password Version: 8.6
Extension Version: 2.3.2
OS Version: 11.6.4

5 Replies

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hi, @zbuggroup.

    On behalf of my colleague Joy, you're very welcome, and it's our pleasure to be your assistance.

    Let us know if you have any other questions.

  • Former Member's avatar
    Former Member

    @zbuggroup Gotcha. I am seeing the issue consistently now. There is definitely something going on with the form. I've reported the site to our developers.

    For now, it looks like copying/pasting or clicking/dragging your information to the form is the only way to fill it. I'm sorry that I do not have better news. Hopefully we'll be able to find a way to get things working for this site and all other Jotform sites in the future.

    ref: dev/core/core#13929

  • Former Member's avatar
    Former Member

    Hi - I'm seeing the same behavior in the current versions of Safari and MS Edge, both on MacOS 11.6.4.

  • Former Member's avatar
    Former Member

    Hey @zbuggroup, I'm seeing varying behaviors for that form via different browsers. Just to check, what browser are you using?