Forum Discussion

ilolita's avatar
ilolita
New Contributor
3 years ago

Can't update or reinstall

About a week ago, I frequently encountered the problem of not being able to update.

When I try to uninstall and reinstall it doesn't work anymore.

1Password Version: 8.10.9.29
Extension Version: 2.13.1
OS Version: Windows 22H2 22621.1992
Browser: Firefox 116.0(x64)

betas

1 Reply

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    ilolita

    Have you tried restarting the device and disabling any antivirus apps temporarily? If not, I'd suggest that as the initial step. If you continue to have trouble I'd suggest reaching out to my colleagues on the Windows team. If you need to do that email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.