Forum Discussion

keithdavis's avatar
keithdavis
Occasional Contributor
2 years ago

Change in auto-lock process

A recent update has broken the browser extension. I guess the extension no longer has the same security settings as the desktop app, which is very annoying. I disabled the auto-lock in the browser extension, but I'm still getting prompted for a password.

1Password Version: 8.10.34
Extension Version: 2.24.2
OS Version: Windows 11
Browser: Chrome

browser extension

5 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Dunecat, thanks for writing in. I've located the support ticket. We will get in touch with you as soon as possible.

    -Evon

  • Dunecat's avatar
    Dunecat
    Dedicated Contributor
    2 years ago

    I have the same issue across Edge and Chrome but only on my work computer. I've supplied diagnostics and console logs from both browsers. Thanks in advance for your help. [#TDR-54317-881]

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    That's great to hear keithdavis.

    Let me know if the issue arises in the future, I'm happy to help.

    -Evon

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi keithdavis, thanks for reaching out!

    I'm sorry that you're experiencing trouble with auto-lock. Based on the details you've shared, it sounds like there's an issue with app integration. Can you check that app integration is still fully turned on using the steps in the following article?

    If you're still experiencing trouble afterwards, can you reproduce the issue and send over the following diagnostics:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David