Forum Discussion

vidario's avatar
vidario
Frequent Contributor
3 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey vidario,

Can you let me know if you have given Chrome a restart? Does it improve things?

If it hasn't helped, can you try the following steps:

  1. Right click the 1Password icon in your browser toolbar and choose Settings
  2. Turn off 'Integrate with 1Password app'
  3. Completely quit both your browser and your 1Password desktop app.
  4. Open and unlock your 1Password app
  5. Open your browser and re enable the integration setting.

Let me know how you get on and if this improves things.