Forum Discussion

vidario's avatar
vidario
Frequent Contributor
3 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Thank you for getting back to me vidario, I'm sorry for the trouble.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, thank you!