Forum Discussion

vidario's avatar
vidario
Frequent Contributor
3 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update...
browser extension
Former Member's avatar
Former Member
3 years ago

Hi @guicosta, sorry to hear that you're running into trouble with 1Password in the browser. To better understand what is happening, I'd like to ask a few questions:

  • What browser are you using and what version of that browser are you running?
  • What version of the 1Password extension is installed?
  • What steps are you taking to use 1Password in the browser and what specific unexpected behavior do you see?
  • Do you use the 1Password desktop app? If so, what version is it?

We'll be able to assist once we get the details above. We hope to hear from you again.