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vidario's avatar
vidario
Frequent Contributor
2 years ago

Chrome - Problems connecting

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says "Chrome has an update available. Restart Chrome to install the update...
browser extension
Former Member's avatar
Former Member
2 years ago

Hi @guicosta, sorry to hear that you're running into trouble with 1Password in the browser. To better understand what is happening, I'd like to ask a few questions:

  • What browser are you using and what version of that browser are you running?
  • What version of the 1Password extension is installed?
  • What steps are you taking to use 1Password in the browser and what specific unexpected behavior do you see?
  • Do you use the 1Password desktop app? If so, what version is it?

We'll be able to assist once we get the details above. We hope to hear from you again.

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- Problems connecting","id":"message:30632","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:14488"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:30632"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30632"},"body@stripHtml({\"truncateLength\":200})":" Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says \"Chrome has an update available. Restart Chrome to install the update...","body@stringLength":"656","rawBody":"

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says \"Chrome has an update available. Restart Chrome to install the update and reconnect with 1password\").
\nIn the browser settings under the switch \"Integrate with 1password app\" (which is activated) it says:\"Problems connecting. Please ensure the 1password app is unlocked\".
\nIn the app the flag \"connect with 1password in the browser\" is activated.
\nWhat can I check?

\n\n

Thanks

\n\n

Windows 11
\nBrowser extension version: 2.11.0
\n1password version: 1Password for Windows 8.10.8 (81008002)

\n","kudosSumWeight":0,"postTime":"2023-06-01T02:04:53.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30632_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3662},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Since today when I open chrome I am asked for the master password even though the 1password app is already unlocked (it also says \"Chrome has an update available. Restart Chrome to install the update and reconnect with 1password\").
\nIn the browser settings under the switch \"Integrate with 1password app\" (which is activated) it says:\"Problems connecting. Please ensure the 1password app is unlocked\".
\nIn the app the flag \"connect with 1password in the browser\" is activated.
\nWhat can I check?

\n\n

Thanks

\n\n

Windows 11
\nBrowser extension version: 2.11.0
\n1password version: 1Password for Windows 8.10.8 (81008002)

"},"Conversation:conversation:30632":{"__typename":"Conversation","id":"conversation:30632","solved":false,"topic":{"__ref":"ForumTopicMessage:message:30632"},"lastPostingActivityTime":"2023-06-30T07:05:42.000-07:00","lastPostTime":"2023-06-30T07:05:42.000-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:30632":{"__typename":"ModerationData","id":"moderation_data:30632","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:30632_1":{"__typename":"Revision","id":"revision:30632_1","lastEditTime":"2023-06-01T02:04:53.000-07:00"},"ForumReplyMessage:message:30640":{"__typename":"ForumReplyMessage","id":"message:30640","conversation":{"__ref":"Conversation:conversation:30632"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":30640,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Chrome - Problems connecting","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30640"},"parent":{"__ref":"ForumTopicMessage:message:30632"},"body":"

Hi @guicosta, sorry to hear that you're running into trouble with 1Password in the browser. To better understand what is happening, I'd like to ask a few questions:

\n\n\n\n

We'll be able to assist once we get the details above. We hope to hear from you again.

","body@stringLength":"618","rawBody":"

Hi @guicosta, sorry to hear that you're running into trouble with 1Password in the browser. To better understand what is happening, I'd like to ask a few questions:

\n\n\n\n

We'll be able to assist once we get the details above. We hope to hear from you again.

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