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sledgehammer842
New Contributor
10 months ago

Chrome extension doesn't work

Suddenly, I can't get the Chrome browser to work. It keeps asking for my Master PW and rejects it when I enter it. The PW works on the IOS. Mac desktop app, and on Safari. I tried restarting computer, erasing all cookies, and reloading extension. This is frustrating. Any help appreciated.

1Password Version: 8.10.44
Extension Version: 8.10.44.34
OS Version: Sonoma 14.6.1
Browser: Chrome Version 128.0.6613.115 (Official Build) (ar

ios

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extension doesn't work","id":"message:27542","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:27542","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:9974"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:27542"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:27542"},"body":"

Suddenly, I can't get the Chrome browser to work. It keeps asking for my Master PW and rejects it when I enter it. The PW works on the IOS. Mac desktop app, and on Safari. I tried restarting computer, erasing all cookies, and reloading extension. This is frustrating. Any help appreciated.

\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 8.10.44.34
\nOS Version: Sonoma 14.6.1
\nBrowser: Chrome Version 128.0.6613.115 (Official Build) (ar

","body@stringLength":"513","rawBody":"

Suddenly, I can't get the Chrome browser to work. It keeps asking for my Master PW and rejects it when I enter it. The PW works on the IOS. Mac desktop app, and on Safari. I tried restarting computer, erasing all cookies, and reloading extension. This is frustrating. Any help appreciated.

\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 8.10.44.34
\nOS Version: Sonoma 14.6.1
\nBrowser: Chrome Version 128.0.6613.115 (Official Build) (ar

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Chrome extension doesn't work","moderationData":{"__ref":"ModerationData:moderation_data:27543"},"body":"

Hello sledgehammer842! 👋

\n\n

I'm sorry that you're unable to unlock 1Password in the browser. As a first step, try the following:

\n\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Applications folder.
    4. \n
  4. Open your web browser and try to unlock 1Password in the browser again.
    5. \n
\n\n

If that doesn't work then are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

\n\n

-Dave

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