Forum Discussion

robgwin's avatar
robgwin
New Contributor
11 months ago

Chrome extension frozen pop-up

This issue occurs every now and then: I'm filling out some web form and the 1password extension detects something that might be a new login or credit card etc and pops up the dialog to save the new i...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello robgwin! 👋

I'm sorry that 1Password isn't responding when you try to save an item. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave