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Sharon's avatar
Sharon
New Contributor
3 months ago

Chrome extension not offering touch ID

I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even tho...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Sharon​ 

Thank you for posting the Support ID, I see that my colleague sent you an email on Monday. Please continue the conversation there. If you don't see the email then make sure to check your Spam/Junk folder in case it landed there. 

-Dave

Sharon's avatar
Sharon
New Contributor
2 months ago

Dave, thanks for letting me know. I didn't receive the email. My spam folder was emptied before I could check. Can you colleague resend the email? ~Sharon

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Sharon​ 

    The team resent the email yesterday and I see that you've received it now and replied to it. One of my colleagues just sent you a new email 2 hours ago, please continue the conversation there. 

    I'll close this ticket to prevent duplication of efforts. 

    -Dave

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extension not offering touch ID","id":"message:157879","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157879","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:21050"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157879"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157879"},"body@stripHtml({\"truncateLength\":200})":" I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even tho...","body@stringLength":"728","rawBody":"

I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even though my updates are current and my computer has touch ID, I have to use my password to login each time because touch ID isn't an option on the Chrome browser extension, although it works on my 1Password computer app. Even when I log into 1Password on my computer first, it does not unlock the Chrome extension. I have to manually enter my password each time in Chrome. I have tried deleting and adding the extension. Nothing seems to work to fix this issue. I followed the trouble shooting steps to no avail. Please advise.

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Dave, thanks for letting me know. I didn't receive the email. My spam folder was emptied before I could check. Can you colleague resend the email? ~Sharon

","body@stringLength":"161","rawBody":"

Dave, thanks for letting me know. I didn't receive the email. My spam folder was emptied before I could check. Can you colleague resend the email? ~Sharon

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Sharon​ 

\n

Thank you for posting the Support ID, I see that my colleague sent you an email on Monday. Please continue the conversation there. If you don't see the email then make sure to check your Spam/Junk folder in case it landed there. 

\n

-Dave

","body@stringLength":"461","rawBody":"

​ 

\n

Thank you for posting the Support ID, I see that my colleague sent you an email on Monday. Please continue the conversation there. If you don't see the email then make sure to check your Spam/Junk folder in case it landed there. 

\n

-Dave

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Sharon​ 

\n

The team resent the email yesterday and I see that you've received it now and replied to it. One of my colleagues just sent you a new email 2 hours ago, please continue the conversation there. 

\n

I'll close this ticket to prevent duplication of efforts. 

\n

-Dave

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