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Former Member's avatar
Former Member
4 years ago

Chrome extension not working

After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do: Fill in username or passw...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey @JBG123, I saw that you posted about this multiple times. I've replied to one of your threads already. Let's keep the conversation in one place to ensure that there's no back and forth.

As for the issues you all are seeing @Mattwill raypedia, please try the following to reset the browser integration connection:

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Fully quit 1Password app and browser.
  4. Restart the 1Password app and then open browser.
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
  6. Under General, re-enable "Integrate with 1Password app".
  7. Test things out with the extension.

If that doesn't help, I'd like you to reproduce the issue you're seeing and then send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/132984/chrome-extension-not-working#latest
* Your forum username: Mattwill or raypedia

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!