Forum Discussion

Former Member

3 years ago

Chrome extension not working

After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do: Fill in username or passw...

browser extension

Former Member

3 years ago

Hi @Joy_1P , I submitted my support email and received a reply with my Support ID [#WXT-87122-284]. Thanks for your help.

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extension not working","id":"message:52171","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:52171"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52171"},"body@stripHtml({\"truncateLength\":200})":" After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do: \n\n \n Fill in username or passw...","body@stringLength":"979","rawBody":"

After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do:

\n\n

Fill in username or password in web page form field using 'use 1Password' icon in form field. Nothing happens
auto fill username or password in web page form field using keyboard shortcut. Nothing happens
Click 1Password browser extension button and click Open 1Password button. Nothing happens

\n\n

The only thing that works is the desktop app.

\n\n

I have uninstalled and reinstalled the browser extension.
\nI have uninstalled and reinstalled Chrome.
\nI have tried using Chrome with only the 1Password8 browser extension installed.

\n\n

I am very frustrated and hope you can help.

\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: Win 10 Pro build 19043
\nBrowser:_ Chrome

\n","kudosSumWeight":0,"postTime":"2022-08-27T03:56:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:52171_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3199},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do:

\n\n

Fill in username or password in web page form field using 'use 1Password' icon in form field. Nothing happens
auto fill username or password in web page form field using keyboard shortcut. Nothing happens
Click 1Password browser extension button and click Open 1Password button. Nothing happens

\n\n

The only thing that works is the desktop app.

\n\n

I have uninstalled and reinstalled the browser extension.
\nI have uninstalled and reinstalled Chrome.
\nI have tried using Chrome with only the 1Password8 browser extension installed.

\n\n

I am very frustrated and hope you can help.

\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: Win 10 Pro build 19043
\nBrowser:_ Chrome

"},"Conversation:conversation:52171":{"__typename":"Conversation","id":"conversation:52171","solved":false,"topic":{"__ref":"ForumTopicMessage:message:52171"},"lastPostingActivityTime":"2022-09-17T08:43:15.000-07:00","lastPostTime":"2022-09-17T08:43:15.000-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:52171":{"__typename":"ModerationData","id":"moderation_data:52171","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:52171_1":{"__typename":"Revision","id":"revision:52171_1","lastEditTime":"2022-08-27T03:56:58.000-07:00"},"ForumReplyMessage:message:52181":{"__typename":"ForumReplyMessage","id":"message:52181","conversation":{"__ref":"Conversation:conversation:52171"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":52181,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Chrome extension not working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52181"},"parent":{"__ref":"ForumTopicMessage:message:52171"},"body":"

Hi @Joy_1P , I submitted my support email and received a reply with my Support ID [#WXT-87122-284]. Thanks for your help.

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Hi @Joy_1P , I submitted my support email and received a reply with my Support ID [#WXT-87122-284]. Thanks for your help.

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