Forum Discussion
Jack_P_1P
1Password Team
4 years agoHi @Greg1634z3:
Thanks for all your detailed feedback here!
Before your numbered list of questions, it sounds like 1Password in Chrome may not have connected properly to our servers. Reinstalling the 1Password extension should get you up and running again.
- Is this with the desktop app integration enabled or disabled? If integration has been disabled, either in the extension settings, or the desktop app settings, the extension and the app will have completely separate lock timers and states.
- We do store setup information about your configured 1Password accounts in Chrome's settings. Using aggressive browser cleaners will reset this and cause it to be recognized as a new session and require signing in. Are you clearing your history from Chrome, or using a third party app to manually clean this out?
- Pressing escape will close the in-line menu. Additionally there's an option that can be accessed by right clicking the 1Password icon in Chrome's toolbar to not show the autofill menu on field focus, which might also improve the state of play for you.
- Would you mind elaborating on this? Are you referring to using 1Password to act as two-factor authentication for other services, or securing 1Password with two-factor authentication? If a service is suggesting Google Authenticator, generally you should be able to use 1Password in the browser to scan the QR code and copy it to your clipboard, like so:
Let me know, and I can dig into it further with you!
Jack