Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome Extension too slow to open

Since installing the beta version/early access to my PC running Windows 10, the Chrome extension is taking forever to open. The first attempt to open the extension may take > 30 seconds. Subsequent attempts after the time-out routinely take >10 seconds to open. This used to be an instant process.

Details about system:
Windows PC running Windows 10.
Chrome Version 89.0.4389.90 (Official Build) (64-bit).

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

betas

4 Replies

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @mkapner,

    Thank you very much. We got your logs and will get to you quickly.

    ref: LIZ-31788-817

  • Former Member's avatar
    Former Member
    4 years ago

    @mkapner:

    Thank you for the confirmation! Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member
    4 years ago

    Hi--

    The Desktop extension is version 2.0.5
    The Windows app is 8.1.2-82.BETA

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @mkapner!

    Can you please confirm what version of the 1Password desktop app and of the 1Password browser extension you are using?