Forum Discussion

kenoli's avatar
kenoli
New Contributor
3 years ago

Chrome keeps saying I have to have 1password installed. It is installed.

Chrome issue: I have latest version of 1password installed and latest version of Chrome installed. Extension is installed in chrome. 1password is running. 1password icon shows in menu bar. When ...
browser extension
1P_JoshD's avatar
1P_JoshD
Icon for 1Password Team rank1Password Team
3 years ago

Hey kenoli,

Thanks for messaging us! Since there are multiple devices experiencing the same issue with the 1Password Extension, I would like to request a console log and diagnostic report from you via our support email system. Please email us at support+x@1password.com.

In the email, please include your username: @[USERNAME] and a link to this thread. That way we have everything in one place. You will receive an automatic reply from BitBot, our helpful robot assistant, which will include a Support ID that looks similar to [#ABC-12345-678]. Post that here and I will be able to locate your conversation with us.

Josh