Forum Discussion

Philipp's avatar
Philipp
Occasional Contributor
2 years ago

Chrome not unlocked when main app is unlocked

Hello, since several weeks (or maybe months) I have following issues: When I unlock 1Password main app. (So the app itself on my iMac), then the integrated client on Chrome isn't unlocked as wel...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, Philipp. Thank you for reaching out.

I am sorry about the issue you are running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with the 1Password extension in Chrome.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/149341
  • Your forum username: Philipp
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/.
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon