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Anonymous's avatar
Anonymous
2 years ago

Chrome plug-in hangs

Sometimes when I click on the 1password plug-in in Chrome, the plug-in will display a box (as usual) but then it will only show a "spinner" in the center of the box and will hang like that indefinite...
browser extension
Kevin10's avatar
Kevin10
Occasional Contributor
2 years ago

Hello @Joy_1P - See below for the answers to your questions. I finally re-installed the latest version of the browser add-on after using just the desktop app for the last month. The browser add-on is still acting up. I thought maybe I was able to find a consistent reproduction tied to opening Chrome DevTools (which I use as part of my job every day), but now I'm not so sure. Note that in devtools, when the add-on is working, I'm frequently seeing a lot of console log messages output by the add-on. I don't remember seeing those back before this problem started. When the add-on is locked up, typically (but not always) nothing gets output to the console log either. If you haven't noticed, the reviews on the extension in the Chrome Web Store continue to rack up 1-star reviews of people complaining about basically the same thing I'm reporting. This is not an isolated case.

  1. Did the hanging behavior just start recently, or has this always been an issue?
    Started in Early February or Late January.

  2. Does this behavior occur if the 1Password extension is disabled in Chrome?
    No. The 1Password extension in Chrome is specifically the thing that is having an issue.... Disabling the extension in Chrome then it goes away and there is nothing left to get hung up. Re-enabling the extension will often make it start working for a time, but not long and it becomes unresponsive again. When I say unresponsive, I mean for instance that the 1password logo shows up in the username box but no autocomplete options dropdown show. Clicking that icon in the username box, nothing happens. Clicking over to the password field, the icon moves along with the cursor, but still no autocomplete dropdown. Clicking the icon there, nothing happens. Clicking the 1password icon next to the address bar, it gets highlighted with a grey background but otherwise nothing happens. No popup dialog as normal. Switch to another tab or browser window and click on that icon, nothing happens. Sometimes when I click that icon, I do get a empty white popup with just a loading indicator but it never loads. Sometimes when it gets hung up, I don't even get the 1password logo in the username box. Reloading the tab doesn't help. Switching to another browser window doesn't help.

  3. Does this behavior occur if you do not have as many tabs open?
    I always have that many tabs open. I've had that many tabs going on 2-3 years straight. I'm not going to bookmark them all just so I can close them all to test this, sorry. I had the browser extension working with those tabs open for quite some time until recently.

  4. I understand why you would have many tabs open. I am only asking to see where the issue may be coming from.

  5. Do you use the 1Password desktop app?
    Yes.

  6. Do you have any other extensions installed in Chrome? If so, what are they?
    Yes, "Malwarebytes Browser Guard" and "GoFullPage - Full Page Screen Capture" but I tried disabling both of them and the issue still persists.

  7. Do you have any anti-virus or anti-malware programs on your computer?
    Yes, Malwarebytes endpoint protection under a Malwarebytes business subscription.

  8. Do you use a proxy or VPN?
    Yes, VPN is used at times, but not frequently. It does not correlate to when the issue appears.