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dgbeecher's avatar
dgbeecher
Dedicated Contributor
4 years ago

Clicking on 1Password icon in Safari forms has no effect

In 1Password for Safari: I assume that I should be able to click on the 1Password icon that appears in username/password forms in order to trigger 1Password. But lately clicking on that icon has no e...
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dgbeecher's avatar
dgbeecher
Dedicated Contributor
4 years ago

Hi @Joy_1P , thanks for checking in about this.

  • When this issue happens, which is sporadically, it happens on all my sites. Restarting Safari seems to be the only thing that can fix it.
  • Safari has not slowed down or crashed during my interactions with 1Password in these cases.
  • I do regularly have trouble unlocking 1Password in Safari. Definitely when the 1Password button is not responding. But also at other times, which I (and others) have reported elsewhere.
  • I believe that clicking on the toolbar icon does not work either, which is why I have to restart Safari in these cases.

Since this issue of unresponsiveness only happens sometimes, it is difficult to reproduce and give good feedback on. I'll see if I can find a pattern. If there's more information I can provide I'll come back and do so. It is pretty infrequent so I guess not a big deal.

In the meantime, is there a way to manually update 1Password for Safari? I see it's supposed to be on version 2.3.1 now, but I'm stuck at 2.3.0 and do not see a way to update.

Thanks!