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Forum Discussion
Client cant log into browser extension
Hello,
Im a 1Password admin for my organization and recently we've had a situation where a user was unable to log into her browser extension or the 1password app but she able to access via the web...
We have to do a recovery of her account each time she's logged out (of the browser) because her recovery key doesn't work. I find it strange she's able to access via the web (when we recover her account) vs using the app and browser extension. We've done all troubleshooting steps including testing in different browser, removing the extension and re-downloading the app.
